Privacy Policy

Privacy Policy - Irish Bioeconomy Foundation CLG

Privacy Policy

Irish Bioeconomy Foundation CLG

Last updated: 23 Sep 2024

At Irish Bioeconomy Foundation CLG ("we," "us," or "our"), accessible from www.bioeconomyfoundation.com, we are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and online shop.

By using our website and shop, you consent to our Privacy Policy and agree to its terms.

1. Information We Collect

1.1 Personal Information

When you interact with our website or shop, we may collect personal information that you voluntarily provide to us. This includes:

  • Contact Information: Name, email address, telephone number, and postal address.
  • Account Details: Username and password when you register for an account.
  • Order Information: Products purchased, order dates, and transaction details.
  • Payment Information: Credit/debit card details and billing addresses (processed securely via our payment gateway; we do not store full payment card details).
  • Shipping Information: Recipient's name, address, and contact details.
  • Communications: Content of messages or attachments you send us, including emails and customer service interactions.

1.2 Non-Personal Information

We also collect non-personal information automatically when you visit our website:

  • Log Files: IP address, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and number of clicks.
  • Cookies and Similar Technologies: Information about your preferences and the pages you visit on our website.

2. How We Use Your Information

We use the collected information for various purposes:

  • Order Processing: To process and fulfill your orders, including shipping and payment processing.
  • Account Management: To create and manage your account, including password resets and authentication.
  • Customer Service: To communicate with you regarding your orders, respond to inquiries, and provide support.
  • Improvement of Services: To analyze usage and improve our website, products, and services.
  • Marketing and Promotions: To send you updates, newsletters, marketing materials, and promotional offers (you can opt-out at any time).
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.
  • Fraud Prevention: To detect, prevent, and address technical issues and fraudulent activities.

3. Cookies and Web Beacons

Like many websites, we use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand your preferences based on previous or current site activity.

Types of Cookies Used:

  • Essential Cookies: Necessary for the functioning of our website and shop.
  • Performance Cookies: Collect information about how you use our website.
  • Functional Cookies: Remember your preferences and settings.
  • Targeting Cookies: Used for marketing purposes to display relevant advertisements.

Managing Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly without cookies.

4. Third-Party Services

We may employ third-party companies and individuals to facilitate our services:

  • Payment Processors: To handle secure payment transactions (e.g., Stripe).
  • Shipping Providers: To deliver your orders (e.g., An Post).
  • Analytics Providers: To analyze website usage and improve performance (e.g., Google Analytics).
  • Marketing Platforms: To manage email communications and marketing campaigns.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Encryption: Sensitive data (like payment information) is transmitted via Secure Socket Layer (SSL) technology.
  • Access Controls: Personal information is accessible only by authorized personnel who are required to keep the information confidential.
  • Data Storage: We store your data on secure servers protected against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights

Under data protection laws, you have rights including:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request restriction of processing your data under certain conditions.
  • Right to Object to Processing: Object to processing your personal data under certain conditions.
  • Right to Data Portability: Request transfer of your data to another organization or directly to you under certain conditions.

To exercise these rights, please contact us at info@bioeconomyfoundation.com. We have one month to respond to your request.

8. Children's Information

Protecting children's privacy is important to us. Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

By submitting your information, you consent to this transfer.

10. Links to Other Websites

Our website may contain links to external sites not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Consent

By using our website and shop, you consent to our Privacy Policy and agree to its terms.

14. Log Files

We follow a standard procedure of using log files. These log visitors when they visit websites. The information collected includes IP addresses, browser type, ISP, date and time stamps, referring/exit pages, and possibly the number of clicks. This information is not linked to any personally identifiable information and is used for analyzing trends and administering the site.

15. Advertising Partners Privacy Policies

We do not currently host third-party advertisements on our website. If this changes, we will update this Privacy Policy accordingly.

16. Third-Party Privacy Policies

Our Privacy Policy does not apply to other websites linked from our site. We encourage you to review the privacy policies of any third-party sites you visit.

17. CCPA Privacy Rights (California Consumers)

Under the California Consumer Privacy Act (CCPA), California consumers have certain rights regarding their personal information:

  • Right to Know: Request disclosure of categories and specific pieces of personal data collected.
  • Right to Delete: Request deletion of personal data.
  • Right to Opt-Out: Request that personal data not be sold.

To exercise your CCPA rights, please contact us at info@bioeconomyfoundation.com.

18. GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Request restriction of processing your personal data.
  • Right to Object: Object to our processing of your personal data.
  • Right to Data Portability: Request transfer of your data to another organization or to you.

To exercise your GDPR rights, please contact us at info@bioeconomyfoundation.com.

19. Payment Processing

We use secure third-party payment processors to handle transactions. Currently, we use Stripe for payment processing. Your payment card details are encrypted and transmitted directly to Stripe; we do not store your full card details on our servers.

Stripe's Privacy Policy: For information on how Stripe handles your personal data, please refer to Stripe's Privacy Policy.

20. Data Collected During Purchase

When you make a purchase, we collect the following information to process your order:

  • Name
  • Email Address
  • Billing and Shipping Address
  • Phone Number
  • Payment Information (handled securely by our payment processors)
  • Order Details

21. Email Communications

By providing your email address, you consent to receive emails related to your orders and inquiries. You may also opt-in to receive newsletters and promotional materials. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email.

22. Fraud Prevention

We may use personal information to detect and prevent fraud and other illegal activities on our website.

23. Changes to Personal Information

You can update or correct your personal information by logging into your account on our website or by contacting us at info@bioeconomyfoundation.com.

Thank you for trusting the Irish Bioeconomy Foundation CLG with your personal information. We are committed to safeguarding your privacy and ensuring a secure online experience.